Set up a replacement device for 2FA


Got a new phone (or other device)?
When you change or lose your 2FA device, you will need to configure a new one to ensure you can continue to use 2FA. If you still have the old device, you can access "Manage 2FA Devices" at identity.uw.edu/2fa and enroll a new device directly.

Set up a replacement smartphone to continue using Duo Mobile

If you replaced or factory reset your phone, you can use the instructions below to configure the Duo application on your new phone. 

Duo is able to utilize your device's backup features to instantly restore your Duo Mobile application (see https://guide.duo.com/duo-restore). Use of device backup features are encouraged. You should look to backup your old device before setting up your new device to provide the most up to date backup. Instructions on how to restore from a backup in Duo Mobile are provided below. 
Make sure you have your replacement device with you.
  1. Navigate to https://identity.uw.edu/2fa
  2. Sign in with your UW NetID and password.
  3. Click Manage 2FA Devices.
  4. Click Call me. Duo will call your phone number.
  5. Answer the call from Duo and press any key to continue.
  6. To add your new device, click I have a new phone then Get started. Duo will prompt you to set up your replacement device. Once complete, Duo will display a confirmation message and return to "My Settings & Devices."
For cases where you do not have a device backup, have a new number, or are not using a smartphone, please see Set up a smartphone or tablet or Lost or stolen 2FA.

Set up a replacement phone for "Call me" authentication

If your phone number will be the same, you can continue to use your current settings. If you don't have access to the old device and don't have the same number, Contact UWIT and we can assist you in setting up your new phone.

Set up a replacement hardware token

If you still have access to the old hardware token, you can walk through the steps to set up a hardware token. Otherwise, contact UWIT for help setting up your new token.