IOS: https://guide.duo.com/duo-restore#recover-duo-accounts-ios-instant
Android: https://guide.duo.com/duo-restore#recover-duo-accounts-android-instant
Got a new phone (or other device)? When you change or lose your 2FA device, you will need to configure a new one to ensure you can continue to use 2FA. If you still have the old device, you can access "Manage 2FA Devices" at identity.uw.edu/2fa and enroll a new device directly.
If you replaced or factory reset your phone, you can use the instructions below to configure the Duo application on your new phone.
IOS: https://guide.duo.com/duo-restore#recover-duo-accounts-ios-instant
Android: https://guide.duo.com/duo-restore#recover-duo-accounts-android-instant
If your phone number will be the same, you can continue to use your current settings. If you don't have access to the old device and don't have the same number, Contact the UW-IT Service Center and we can assist you in setting up your new phone.
If you still have access to the old hardware token, you can walk through the steps to set up a hardware token. Otherwise Contact the UW-IT Service Center and we can assist you in setting up your new token.
Contact the UW-IT Service Center if you need assistance with your lost or stolen device.