Learn about troubleshooting your participant access to Poll Everywhere.

Device access

If you are unable to bring a device to every class meeting, visit the STF Equipment Loan Program located in the lower level of Kane Hall to check out a laptop computer (PC or Mac) or a tablet (iPad). Additional locations in the HUB and Health Sciences. Students can request an extension under certain circumstances. For further information about using Poll Everywhere in your course, see the course syllabus and policy documentation.

Troubleshooting suggestions

• If you experience issues in a web browser:
  • Clear your browser cache
  • Restart the browser
  • Try a different browser (if using Chrome, try Firefox, etc.)
• If you experience issues in the mobile app:
  • Make sure the app is up-to-date
  • Uninstall and reinstall the app
  • If you are using wifi on campus, ensure you are connected to either the UW network or eduroam
  • Switch to your device's cell/data connection if wifi is not reliable, and vice versa
• If you are having issues responding via text message, please check your cell phone coverage. If signal in your classroom is weak or unavailable, please let your instructor know.

If you continue to have issues, please contact help@uw.edu, with Poll Everywhere in the subject line. Include a description of the issue, your UW NetID and the class you are in.