UW-IT provides phone service as a traditional desk phones or Teams Phone using Microsoft Teams. On this page, learn how you can get new phone service, change your existing service, get additional service options, or move existing phone service. You can also get and set up your own customer-purchased telephone equipment.
To order a new UW Phone service, submit a request using the Telecom Help Form. Before filling in the form, please prepare the following information:
Discounted cellular plans available to the UW community can be found on The Whole U website. To see the available discounts navigate to the "Services" category under "Discounts".
More information about UW-purchased cell phones and plans can be found in "Cell Phones for UW Departments" section.
Use the Telecom Help Form to request changes, ask questions, or report issues related to an existing UW Phone service.
UW-IT Phone Service generally includes a digital or VoIP desk phone, VoIP cordless, or software based phone. It's uncommon for customers to supply their own equipment. We no longer deploy or advise using an analog desk phone, as it requires additional infrastructure and has no cost advantage. While the UW-IT phone system does support analog line equipment, such as a monitoring systems, customers are advised to consider an internet or cellular connection for that equipment. Departments are responsible to purchase and maintain such customer provided equipment. Departments are also responsible for purchasing optional peripheral devices, such as headsets and adapters. Equipment purchased by UW Phone customers must be:
If your department would like to purchase equipment but are unfamiliar with these requirements, please contact UW-IT to discuss these requirements. Please note that if UW-IT dispatches a technician for a repair request regarding a service connected to customer purchased equipment, and that no issues are found in UW-IT owned equipment or facilities, UW-IT may assess a technician visit fee for the request. UW-IT cannot repair issues in customer purchased equipment.
Customer purchased analog phone line equipment must meet these requirements:
Notes:
Customer purchased headsets and adapters should meet these requirements:
| Vendor | Equipment | Note |
| Headset Innovations | Wireless and corded | |
| Poly | Wireless and corded | |
| CDW | Wireless and corded | Only available when purchasing with a UW funding source. |
| Business Telecom Products | Wireless, corded, and accessories | Contact 800-457-4287. Advise you are from the UW. |
| Headsets Direct | Corded |