UW Microsoft Service Levels


Overview

The information on this page is a general overview of the Microsoft service levels available here at the UW. Please note that this page does not maintain a comprehensive listing of every product or feature included in the service level offerings. If you need more details specific to your situation, please reach out to your local UW-IT support staff or submit a request to help@uw.edu. 

UW Microsoft Service Level Offerings 

The UW Microsoft service levels for UW Office 365 accounts are as follows: 

The UW Microsoft Advanced service level

The UW Microsoft Student service level

The UW Microsoft Minimal service level 

The service level assigned to your UW NetID is based on your affiliation with the UW. Please see the UW Affiliations section on this page for more information. 

Table of key differences between UW Microsoft service levels: 

Feature 

UW Microsoft Advanced 

UW Microsoft Student 

UW Microsoft Minimal 
Sign in via Entra ID & Sign in logging  Yes  Yes  Yes 
Office 365 ProPlus for PC and Mac (software installed on the non-UW owned or managed computer)  Yes  Yes  No 
Office activated via KMS on UW owned systems (software installed on the computer that is owned and managed by UW)  Yes  Yes  Yes 
Office Online applications for the web   Yes  Yes  No 
Office for iOS and Android  Yes  Yes  No 
Conditional Access/2FA  Yes  Yes  No 
Power BI (Pro)  Yes  Yes   No 
Dial-in audio conferencing for Microsoft Teams meetings created by user  Yes  No  No 
Teams Dataverse and Virtual Agents  Yes  No  No 
Bookings  Yes  Yes  No 
Microsoft Editor premium features  Yes  Yes  No 
Service Level Changes — Important for End Users   
Exchange Online Mailbox limit  100GB  100GB  None 
Send Microsoft 365 Encrypted Email  Advanced  Standard  No 
OneDrive for Business Storage  5TB  1TB  None 
To-Do  Advanced   Standard  No 
Whiteboard  Advanced   Advanced   No 
Stream  Advanced   Standard  No 
Forms  Advanced   Standard  No 
Service Level Changes — Important for Department IT   
eDiscovery  Advanced   Standard  No 
Proactive Threat Protection  Advanced   Advanced   No 
Data Loss Protection  Advanced   Standard  No 
Incident Investigation  Advanced   Advanced   No 
Data encryption and protection  Advanced  Standard  No 

BOLD indicates a difference in feature level between the service level offerings.

General Microsoft 365 Education Licensing Information 

Microsoft offers several Microsoft 365 Education licensing options that are specific to the needs of educational institutions — these options are grouped into three distinct licenses: the A1, A3, and A5 licenses. Additionally, Microsoft further divides their licensing options into different products and services lines designated as "Microsoft 365" or "Office 365". The UW draws from both of Microsoft’s product and service lines, Microsoft 365 and Office 365. As a result, we use “UW Office 365” to describe our branding of the Microsoft productivity platform in our environment, and the term “service level” to describe the set of services and features offered. 

Note: The service level agreements that UW has with Microsoft are specific to our organizational needs; our agreements may not fully align with the standard service level descriptions published in Microsoft's documentation. 

UW Affiliations 

The Manage UW NetID Resources page provides a list of affiliation(s) associated with a UW NetID.

To view affiliation(s):

  1. Navigate to the Manage UW NetID Resources page.
  2. Expand the + (plus) sign on the Affiliation line. Screenshot of the Manage UW NetID Resources page displaying HR information
  3. The topmost entry is typically the affiliation that identifies which UW Microsoft service level the UW NetID’s UW Office 365 account will receive. Screenshot example of the affiliations from HR found using the Manage UW NetID Resources tool

Resources 

More information on related topics, tools, or other resources: 

Support 

If you need further assistance, please contact UW-IT at help@uw.edu or 206-221-5000.