Teams often spend significant time responding to repetitive emails, tickets, and messages—answering the same questions with slight variations. This manual effort slows response times and pulls attention away from higher-value work. Purple helps you draft, personalize, and standardize replies based on context, policies, and historical responses. By quickly generating preliminary drafts, Purple helps you respond faster while keeping you in control. 

Note: Select the Pure Purple agent to access these functions. 

Purple operates within the University of Washington’s Azure tenant. Data processed through Purple is stored and managed in accordance with UW’s institutional security, privacy, and data governance controls. Purple does not use user‑provided content to train external models, and data is not shared outside UW‑managed environments except as required to operate the service under approved agreements.

Try it yourself 

Step 1: Provide context and sample requests 

Click the paperclip icon and attach example emails, tickets, chat logs, or policy documents. Then prompt Purple: 

"I've attached recent support emails and our response guidelines. Please analyze common request types and prepare response templates we can use." 

Purple will provide a structured analysis including: 

• Common request categories (e.g., access issues, deadline extensions, status checks) 
• Key information required to respond to each category 
• Draft response templates with placeholders for personalization 

Purple will also suggest next steps, such as: 

• Refine tone (formal, friendly, empathetic, concise) 
• Add conditional logic (different replies based on urgency) 
• Adapt templates for email, ticketing systems, or chat 
• Create escalation rules for when to involve a person instead 

Step 2: Review and refine templates 

Review the generated templates for accuracy and alignment with your team's standards. Provide direct feedback to adjust tone or content. For example: 

"These look good, but the tone should be more empathetic for deadline requests, and we need clearer next steps." 

Purple will revise the templates based on your feedback, flagging optional sentences that can be included or omitted depending on the situation. 

Note: If your needs are highly specialized or department-specific, the agent creation feature will allow you to further tailor model behavior. 

Best practice: Once your templates are approved, rename the conversation for easy access later (e.g., "Support Email Templates - [Your Team]"). This saves the context so you can use it to draft responses going forward. 

Step 3: Generate responses for new requests 

When a new email, ticket, or message arrives, open your saved conversation and paste in (or attach) the new request. Then prompt Purple: 

"Here's a new support request. Please draft a response using the approved templates and tone." 

Purple will provide: 

• A complete, ready-to-send draft 
• Highlighted sections showing where personalization occurred 
• Notes indicating which template and logic were applied 

You can send the response as-is or make quick edits before delivery. 

Step 4: Refine templates over time 

As new situations or edge cases arise, continue refining your workflow by giving Purple additional guidance. For example: 

"Let's adjust this template to handle urgent requests differently." 

or 

"We're seeing more questions about policy exceptions—let's add guidance for those."